Billing, Cancellation & Refunds

Effective 15 October 2026.

This policy applies to subscriptions to Serumah sold by Karya Akar Langit. It does not apply to Netflix, utilities or other household bills you record in the app. Recording those services does not authorise Serumah to charge or cancel them.

Plans and charges

The advertised base plans are RM9.90 per month or RM99 per year for one household with four members, including the owner. Additional members are advertised at RM2 per month or RM20 per year, following the household billing cycle. The final member count, tax, total charge, renewal terms and any proration must be shown before you confirm a purchase or change.

Only a completed, authorised checkout starts a paid subscription. A published price, account registration or free pilot does not itself authorise billing. Payment methods and the payment provider will be identified at checkout. Any offer or trial must state its duration, any charge at the end and how to cancel before you accept it.

Renewal and cancellation

If you choose an automatically renewing subscription at checkout, it renews on the disclosed billing cycle until cancelled. Cancel through the billing controls when available or contact us through our support channel once available. Tell us the account email and household, but never send passwords or full card details.

Cancellation stops future renewals. Unless a different remedy applies, existing paid access continues until the end of the paid period. Cancellation is separate from deleting your account. We will confirm a cancellation request; if you cannot access the cancellation controls, contact us promptly so the request can be handled.

Member changes and pricing changes

Before a member change produces a charge, its amount and any proration must be shown for confirmation. Removing a member does not by itself create a refund for time already supplied, subject to your statutory rights. Any reduction affecting future billing will be shown in the billing record. We will notify you before a price increase applies to a renewal and allow you to cancel.

Refunds and billing problems

Contact us if you see a duplicate, incorrect or unauthorised charge, cannot use a purchased service as described, or believe you are entitled to a refund. Include the transaction reference, date, account email and reason. We may request information needed to investigate securely.

Refunds and other remedies are assessed under applicable law, the service supplied and any purchase terms disclosed before checkout. This is not a blanket no-refund policy and does not limit mandatory consumer rights. Any approved refund is returned through the original payment method where possible; processing time depends on the payment provider and bank, and we will communicate the expected timeframe when approved.

Complaints

A dedicated support contact is not yet published. Payment, cancellation and refund enquiries should be raised through our support channel once available. We will acknowledge and investigate the issue. You retain the right to approach the relevant payment provider, regulator, tribunal or court.

Operator / Pengendali